What is Gemba?

• Go see the actual place and actual process for yourself to understand the real, as-is, situation.
• Go see is done through direct observation and can include dialogue with the process performers as well as performing the process for yourself.

Why we use it?

• To understand the as-is process, rather than the “desired” state.
• To understand the real facts and validate assumptions about the functioning of the process to ensure you address the real problem
• To hear firsthand about the opportunities for improvement from the process performers
• To coach process performers in how to solve problems and continuously improve
• To monitor performance of the process
• To investigate a problem
• As a leader to be visible to your employees and create constructive relationships

When should we use it?

• At the start of an improvement opportunity to identify, understand and scope the process and the issues at hand.
• At all stages of an improvement cycle (PDCA) to ensure changes are sustainable.
• As a leader: on a regular and routine basis to see how the process is performing, coach for problem solving and identify improvement opportunities.

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