Lean Six Sigma Black Belt for Service training teaches and prepares change agents and leaders within an organization to implement the principles, practices, and techniques of Six Sigma in order to achieve breakthrough business improvement results time after time.

This Black Belt for Service and manufacturing course provides a comprehensive and disciplined model for improvement. Courseware focuses on concepts and applications specifically geared towards service and manufacturing processes such as financial services, distribution, retail, hospitality/service segments, administrative, insurance, and many others. Every participant will learn how to meet its company’s business objectives through the recognized DMAIC process. Participants will be able to apply what they’ve learned in the class to a organizational project assigned to them by their management sponsor.

Attendees will also learn how to direct Six Sigma projects and obtain the maximum improvements from the learned techniques and skills. This course is conducted in four 5-day sessions with approximately four weeks between sessions.



  • Intermediate-level familiarity with laptop computers.
  • Basic college-level algebra (helpful for statistics applications).
  • Management-approved business improvement project that will provide a bottom-line business improvement to the organization by $100,000 or greater.

Participants receive:

  • LSSA’s Six Sigma Black Belt Training
  • Printed course manuals for all four weeks of training.
  • A copy of The Black Belt Memory Jogger book.

Who Should Attend

Participants typically come from finance, quality and business operations staff functions. Participants are traditionally well versed in all aspects of their jobs and are effective project facilitators.

Learning Outcomes

  • Learn how to execute and specifically six sigma DMAIC methodology.
  • Compute and apply statistical techniques and analysis to characterize and optimize processes.
  • Identify and eliminate dominant process variation sources.
  • Design, simulate, and execute experiments that depict validated improvement.
  • Learn how to plan and implement control plans to maximize gains.
  • Prepare and present projects to colleagues and management.


Phase One
I. Six Sigma overview
II. Define phase:

  • Charters
  • Voice of the customer
  • Change management
  • Teamwork
  • Define toll gates
  • Project review requirements

III. Measure phase

  • Introduction to Minitab
  • Process mapping
  • Value stream mapping
  • Failure mode and effects analysis
  • Probability
  • Basic statistics
  • Rolled throughput yield
  • Process capability
  • Non-normal data
  • Project planning

Phase Two
I. Review of week one
II. Measure (cont.)

  • Measurement system evaluation (MSE)
  • Graphical analysis
  • Central limit theorem
  • Confidence intervals
  • Measure toll gates

III. Analyze phase

  • Power and sample size
  • Multi-vari analysis
  • Hypothesis testing
  • Correlation and regression
  • Analysis of variance (ANOVA) and ANOVA MSE
  • Analyze toll gates

IV. Project reviews
Phase Three
I. Review of week two
II. Improve phase

  • Design of experiments (DOE) introduction
  • Full factorial experiments
  • 2k factorials
  • Piloting and implementation
  • Process simulation
  • Catapult exercise
  • Improve toll gate
  • DOE exercises

III. Project management
IV. Change management
Phase Four
I.Week three review
II.Control phase

  • Statistical process control
  • Control plans
  • Standardization and documentation
  • Mistake proofing
  • Control toll gate

III. Project toll gate
IV. ISO 9000/Baldrige/Six Sigma synergies
V. Lean enterprise
VI. Design for Six Sigma (DFSS)
VII. Control toll gates
The training program duration is 20 weeks, two sessions per week from 6:00 PM to 10:00 PM. The training program can be shorten to 10 weeks if Saturday full day training is included.
For corporate and group courses, on-site sessions with client most convenient times can be arranged.

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